iFixit - Answers With Device "Brother Printer MFC-J6920DW"

Brother Printer MFC-J6920DW: Shutting down when plugged in.

Thu, 12 Mar 2026 19:45:44 -0700

When I plugged in to the outlet, the screen says ,"All functions will be disabled" then it says" Stand by on/off resume". Then it shuts down.

⟐ Commented March 12, 2026 at 19:45 MST

Brother Printer MFC-J6920DW: Prints and Copies are coming out with jagged lines/texts

Wed, 20 Nov 2024 14:27:40 -0700

My prints and copies are coming out with jagged lines/texts

⟐ Commented November 20, 2024 at 14:27 MST

Brother Printer MFC-J6920DW: Black print head clogged with ink.

Sun, 28 Jun 2020 06:53:18 -0700

This has been a gradual failure to print just the black. I have done 3 cleaning cycles, over multiple days, this worked a little but used quite a bit of ink. Then I used a syringe kit with cleaning fluid and paper towels under the head. Made a bit of a mess and pulled out a bunch of color ink at the same time. That did help, I got back about 90% of the print range. However it quickly failed again to 0%. All I have used in this is Brother Ink.

Can the print head removed more a through manual cleaning? What happens to the ink used in the self cleaning operation?

⟐ Commented June 28, 2020 at 6:53 MST

Brother Printer MFC-J6920DW: Error: Cannot Initialize 8F

Thu, 08 Dec 2016 10:34:37 -0700

Brand new printer, just arrived today. It says "Cannot Initialize 8F".

After looking around that generally means some kind of jam, but it's new and there is no jam.

When I lift the scanner bed and hold the red "x" on the touchscreen to move the print head to the middle there is the sound of belts slipping and the print head does not move.

Is there a known way to fix this?

⟐ Answer accepted December 08, 2016 at 10:34 MST

Brother Printer MFC-J6920DW: Black cartridge does not print

Thu, 28 Nov 2019 12:40:09 -0700

My LC103BK cartridge will not print.

I've changed cartridges. Color cartridges print fine.

⟐ Answer deleted November 28, 2019 at 12:40 MST

Brother Printer MFC-J6920DW: I need a replacement LCD touch screen is this even possible

Sat, 18 Jan 2025 03:30:30 -0700

I need a replacement screen for my mfc j6920dw is this possible as I cant find one anywhere

⟐ Commented January 18, 2025 at 3:30 MST

Brother Printer MFC-J6920DW: printer paper does not load, please help

Wed, 27 Sep 2023 15:50:02 -0700

paper does not loaded while printing so i used back side but that back side to print is only accept 1 paper at time so its exhausting , the normal blank paper load does not work so i use that option , how can i fix this? so i can print 10+ times arow and not once a time using back-side of printer option . please let me know as soon as possible

⟐ Commented September 27, 2023 at 15:50 MST

Brother Printer MFC-J6920DW: My brother j6920 printer is dead. No power, no display, no warning

Wed, 25 Nov 2020 04:24:43 -0700

Has no power and will not power up. Power cable is ‘live’. Completely dead. Have tried the solutions with unplugging and paper trays to no avail.

⟐ Answered November 25, 2020 at 4:24 MST

Brother Printer MFC-J6920DW: My printer will not switch on. Plug and fuse tested ok.

Wed, 05 Apr 2017 13:05:59 -0700

My printer will not switch on. Plug and fuse tests ok.

Brother Printer MFC-J6920DW: Scan error - PROBLEM SCANNING SOMETHING WENT WRONG PLEASE TRY AGAIN

Thu, 13 Nov 2025 14:51:32 -0700

why does the scanner scan/take all the documents through the feeder but then give an error message - PROBLEM SCANNING SOMETHING WENT WRONG PLEASE TRY AGAIN . It happens sporadically and can happen for 1 or more pages

⟐ Commented November 13, 2025 at 14:51 MST

Brother Printer MFC-J6920DW: How to remove scanner glass

Fri, 05 Nov 2021 08:18:54 -0700

I have a Brother MFC j6930dw printer and dont know how to remove the lid. There doesnt seem to be a way of disengaging it from the printer main body ?

⟐ Answer accepted November 05, 2021 at 8:18 MST

Brother Printer MFC-J6920DW: Horizontal lines out of alignment.

Tue, 03 Sep 2019 00:22:47 -0700

When i print, horizontal line are a different height every 2"

⟐ Commented September 03, 2019 at 0:22 MST

Brother Printer MFC-J6920DW: prints very light when initiated from the PC but makes copy ver

Sat, 07 Apr 2018 09:39:20 -0700

Prints very light when copy is initiated from the PC but makes very clear copies when copy is from the printer (glass). I have checked and unchecked the color print option without success. Any tips on how to fix?

⟐ Answer accepted April 07, 2018 at 9:39 MST

Brother Printer MFC-J6920DW: Printed page has a vertical line of missing text

Sat, 25 Feb 2023 13:33:03 -0700

The printed page has a vertical section with no printing it’s all whited out . Nothing physically blocking it from printing

Brother Printer MFC-J6920DW: Only prints acceptable quality on Best setting

Sat, 11 Feb 2023 04:40:26 -0700

Recently it only prints acceptable quality in Best print setting (which is very slow); on Fast or Normal the page has so many large stipes that is is unreadable.

I replaced the ink, did the self clean, but nothing helps.

Brother Printer MFC-J6920DW: Not able to scan to file

Tue, 21 Dec 2021 14:29:05 -0700

Printer is connected to the wireless network and all devices - laptops, phones and tablets - can send files to the printer which are successfully printed, i.e. the MFC is connected to the network. However, when I try to scan from the MFC to laptop the error message “Not able to scan to file” appears on the MFC screen. When I go to the control panel the MFC scanner profile says it is working correctly. I do have a work around (scan to USB drive then transfer drive to laptop) however this is not ideal. Any solutions would be appreciated. Thanks

⟐ Commented December 21, 2021 at 14:29 MST

Brother Printer MFC-J6920DW: Red and yellow not printing

Sun, 19 Dec 2021 13:42:09 -0700

I don’t use this printer a lot, since it uses a lot of ink. It recently stopped printing Red and Yellow. I replaced ALL the cartridges, ran the clean cycle and it was not printing either Red or Yellow. Tried using canned air to blow out where the cartridges go in. Seemed to run free. Tried printing again. Still only black and blue printing.

Brother Printer MFC-J6920DW: Brother MFC-J6920DW Leaks ink - drains new cartridges.

Mon, 27 Sep 2021 22:23:41 -0700

My printer will drain all of the ink from a new cartridge within a few days of installation. I need to find a disassembly procedure to replace the tubes between the cartridges and the print head. Can anyone help?

Brother Printer MFC-J6920DW: Repeat jams despite trying to clear

Sat, 02 May 2020 06:03:18 -0700

despite doing the repeat paper jam clearing with a thicker piece of paper the printer won't clear the jam

Brother Printer MFC-J6920DW: faded lines with all new cartridges

Thu, 27 Feb 2020 16:32:48 -0700

new ink and still have faded lines my over flow tank is full and the cleaner head tank is full is this my issue or is it something else