iFixit - Answers With Device "NeatDesk™ Desktop Scanner"

NeatDesk™ Desktop Scanner: 2 inch verticle line down center of page

Mon, 26 Oct 2020 03:17:37 -0700

I get a 2 inch vertical line down the center of the page on my Neat desk desktop scanner.

Any fixes or where I can get fixed?

Thanks!

Dave

⟐ Commented October 26, 2020 at 3:17 MST

NeatDesk™ Desktop Scanner: Gray band on one side of Scan

Sun, 04 Jan 2026 20:22:05 -0700

My neat desk scanner still basically works fine but repeatedly there is either a gray band on the left side of the front page or that same band is simply a poor scan.

Cleaning sand recalibrations sometime will correct the problem for a day or two and then it returns. Reloaded software and drivers but no effect .

By the way I use mine on Macbook pro.

Any Ideas? Neat support is so unhelpful and mostly unresponsive.

Thanks.

⟐ Answer accepted January 04, 2026 at 20:22 MST

NeatDesk™ Desktop Scanner: How do I re-install a spring

Mon, 01 May 2017 13:54:28 -0700

There are two springs under the cover. One on the left one on the right. One came out. I have it. How do I get it back in? I didn't try to fix it. I was afraid to make it worse.

⟐ Commented May 01, 2017 at 13:54 MST

NeatDesk™ Desktop Scanner: My scanner does not respond when paper is inserted.

Fri, 12 May 2017 09:53:12 -0700

My scanner powers up but does not respond when paper is inserted. What's the problem and how do I fix it? Thanks!

⟐ Commented May 12, 2017 at 9:53 MST

NeatDesk™ Desktop Scanner: scanner not finding paper

Sat, 25 Nov 2023 09:26:43 -0700

paper not being detected when inserted into scanner

⟐ Commented November 25, 2023 at 9:26 MST

NeatDesk™ Desktop Scanner: Scan and pdf led's both light on power up...non responsive

Thu, 13 Feb 2025 22:36:51 -0700

The main desktop scan unit "SCAN" and "PDF" LED's found on the desktop scanner body both light green upon power up. The led buttons are not jammed. Pushing the buttons will not change the lights. Adding paper does not help. Toggling the outside on off switch does not help. Plugging the USB wire into the unit and connecting to a computer does not have any effect. The computer runs Neatworks version 5.4 and now 5.7. Toggling on the soft "scan" button in software results in gettingt a message that the scanner is not available. No amount patient switching on or off the button helps. There is no reset button visible. The unit has no fractures or loose parts within. I have poked about and pulled off the plastic paper feeder sheets to see if there is a roller/feed jam but can find nothing. There is a plastic carrier bar inside the lid of the unit. It is not jammed. it springs back and forth a bit in a normal fashion when I push on it. The unit is not yet disassembled. Recollection indicates the unit may have been dropped recently on a soft wooden floor from desk level but there is no outward sign of damage. I suspect a loose connection somewhere within. But maybe others have some experience at this effort to unjam the machine before I attack it.

⟐ Answered February 13, 2025 at 22:36 MST

NeatDesk™ Desktop Scanner: Older neat scanner not rolling

Wed, 10 Jan 2018 21:15:32 -0700

My Neat scanner doesn’t roll the paper thru. How can I fix it?

⟐ Commented January 10, 2018 at 21:15 MST

NeatDesk™ Desktop Scanner: My scan is too light to read, The source is inkjet printed.

Sat, 03 Jan 2026 16:07:08 -0700

How can I make my scans darker?

⟐ Answered January 03, 2026 at 16:07 MST

NeatDesk™ Desktop Scanner: Does this scanner store information from documents previously scanned?

Sun, 21 Apr 2024 01:06:20 -0700

Does the NeatDesk store info from scanned documents? And if yes, is there a way to wipe the memory? So I can donate the scanner.

⟐ Commented April 21, 2024 at 1:06 MST

NeatDesk™ Desktop Scanner: Neat Scanner won't turn on.

Sat, 06 Feb 2021 21:50:43 -0700

This product was working. It has some age on it. Should I get a new power cord. Or is it possible that the board died?

⟐ Answered February 06, 2021 at 21:50 MST

NeatDesk™ Desktop Scanner: Scanner just went out

Tue, 29 Oct 2019 05:04:09 -0700

My neat scanner just went dead. Unplugged and plugged it in again; even plugged it into another outlet. Is there a reset button? Can it be fixed or is it not worth it? We had a power outage and when the power came back on it wouldn’t work. Could a power surge have burned out the power source in the scanner?

⟐ Answer accepted October 29, 2019 at 5:04 MST

NeatDesk™ Desktop Scanner: Why does it Scanning slow?

Mon, 09 Sep 2019 07:23:01 -0700

It was scanning at a fast pace and now it scans really slow. Does anyone know how to fix this? What should I be checking? I have cleaned it thinking it might be dust but nothing.

Any suggestions are appreciated.

⟐ Commented September 09, 2019 at 7:23 MST