iFixit - Answers With Device "Western Digital My Passport"

Western Digital My Passport: Why the drive no longer accepts my password?

Wed, 18 Jun 2025 06:30:55 -0700

My WD passport won’t unlock

Western Digital My Passport: I plug my hard drive into my computer it always says scan and repair

Tue, 09 Mar 2021 01:55:53 -0700

Each time i plug my hard drive into my computer it always says scan and repair i used to ignore it then one day i thought let me do it so while doing it it was on the second day still scanning then i accidentally hit the cable and it stopped scanning i decided to start again but when i plug into the computer it just makes a clicking sound and the white light flashes it goes off for few seconds and back on and i also noticed it's stopped vibrating is this an issue? i can see it appear in the computer but files cant be accessed. please help if you can thanks

⟐ Edited March 09, 2021 at 1:55 MST

Western Digital My Passport: Am I Replacing my current My Passport Ultra Correctly?

Mon, 11 Jan 2021 11:40:36 -0700

i need help verifying a replacement for my WD My Passport Ultra drive - S/N WXL1EB58EDV. I think it was a 1 tb drive. My current drive is about 2-3 year sold and is FULL (space ussue). I have been unsuccessful in doing any deletion of content to free up space. This will be my third drive to purchase. I just submitted a purchase from Best Buy of a new WD 2 TB My Passport External USB 3.0 Portable Hard Drive with Encryption (latest model). I want to know if I am buying the correct replacement ext hard drive? if I will have the same USB-A connection to my old M/Soft computer? If I will have to reload software for the new replacement drive.

Western Digital My Passport: Right clicking only provides properties, troubleshoot, remove, shortcu

Sat, 26 Sep 2020 00:06:46 -0700

I recently got a Western Digital my passport x 2tb (have part# lot# etc If needed) i hooked it to my usb 3.0 on my PC motherboard (ASRock b550 phantom gaming mobo). When connected I can only locate it inside devices and printers and it only allows me to right click and find properties troubleshoot remove device and create shortcut. I used diskpart on the CMD and it says it has 1862GB dyn and gpt are not checked. However it wont let me format or locate it under MY PC only thing that shows is my original 1tb HDD ? I have tried everything in the disk part (that I understand) without doing something that might ruin it. I know it works as I just had it hooked to my xbox and it downloaded a game no problem i hooked it to my pc and cleaned it with disk part and still nothing.

⟐ Commented September 26, 2020 at 0:06 MST

Western Digital My Passport: My Passport became full and it does not work.

Sat, 10 Feb 2018 09:15:56 -0700

While I was backing up my data of my mobile phone to My Passport, it became full. Then, My Passport cannot be recognized by my Macbook or desktop Windows. How can I recover my data on My Passport? Thank you in advance.

Western Digital My Passport: Can't access to My Files

Wed, 22 Nov 2017 16:58:26 -0700

Hi,

Can't access to my files after a power failure of my laptop, HD power light is on

Western Digital My Passport: In my area the nearest store that can fix my device

Tue, 25 Oct 2016 03:46:46 -0700

I live in Belleville NJ. I need to find a store in which my device can be fixed?

Western Digital My Passport: Disk is detected but become unresponsive

Thu, 11 Aug 2016 21:38:12 -0700

Hard Disk is detected and open but become unresponsive after some time. It shows all data but clicking onto them become unresponsive .

Thanks in advance

Akash Mittal

Western Digital My Passport: USB Port jarred / How can I open the case?

Sat, 30 Jan 2016 16:13:07 -0700

I am having trouble finding the exact model I'm using online, but my passport recently fell from my bed while attached, and this caused the usb port in the back to... screw up. Now, the computer will not detect it when plugged in. The plug doesn't seem to be able to go in all the way anymore, or sit securely in. It wobbles and slips out very easily.

Would this be expensive if I took it to a computer shop for repair?

Can I repair it myself?

How can I open my passport, so that I might try to repair the dock? If I need to specify exactly which passport I'm using, how can I ID that model specifically to you guys?

ANY help at all would be vastly appreciated. My life is on this thing. I can't just lose it. I'm confident the problem is merely with the dock and that the drive itself is fine. The lights come on as normal when I plug it in.

Western Digital My Passport: USB connector port disconnected

Mon, 21 Dec 2015 00:42:02 -0700

Hi, I dropped my passport (book) I'm not sure what it's called, it's this huge bulky hard drive by WD. It was working fine until I dropped it.. Twice.. And now the USB port is stuck inside the device, can this be fixed and if so, what's the cost?

Western Digital My Passport: wd passport hard drive 500 gb not working proprrly

Tue, 01 Dec 2015 16:17:09 -0700

My hard drive is not showing in my computer only show icon in task bar down side and written have device worung properply

⟐ Edited December 01, 2015 at 16:17 MST

Western Digital My Passport: Portable drives do not show up after using Sabrent USB Hub

Tue, 25 Aug 2015 07:00:26 -0700

I bought Sabrent USB Hub. I had it connected to my husband's laptop, with all 4 2TB portable drives hooked up to it. It worked great. But when I tried to disconnect it, it was only showing #1. The other three were greyed out. So, I finished doing my work, so nothing was being used. I disconnected it, but it wouldn't allow. I pushed blue power button on each usb connection, and shut things down. But now, I plugged in the sabrent to my desktop and it shut down my computer. Just hard shut down. I unplugged it from the usb to the desktop. And now it wont show any of the drives at all. I plug them in, and they arent in device manager, nothing. I even installed Easeus and it doesnt see any of them either. In device manager, nothing has an exclamation point. But at the same time, none of the drive show up. All 3 have lights on them. But they don't do a thing. No clicking. Only the 4th one still works. I have over 6TB worth of stuff on these.........UGH!!!!!!!

Western Digital My Passport: WD my passport doesn't work. I/O error?

Wed, 06 May 2015 03:48:10 -0700

Hi,

I have a WD My Passport 1 TB. It was working fine. It was connected to USB3 port in the PC when a friend reset the machine because, according to him, the OS was blocked. After that the My Passport don't work. The OS load it after long time loading in disk managment console of windows. I don't explore the files because the system tell that I have to format the disk, and when I proceed to format the tool warning me about error.

I was try some recovery and repair hdd tools, but even the best of them tell me, after long time, that the disk have I/O error. I'll try update the firmware too, but I'm behind a proxy and the utility that brings wd's support site don't work behind proxy. I appreciate any idea that can help me. I lost pretty info on my disk.

Thanks in advance.

⟐ Commented May 06, 2015 at 3:48 MST