iFixit - Answers With Device "Western Digital My Passport"

Western Digital My Passport: drive won't show up and making clicking sound

Fri, 30 Jan 2026 03:34:14 -0700

off of a sudden my 2tb WD External stopped showing up and is making a clicking sound. is this thing toast?

⟐ Commented January 30, 2026 at 3:34 MST

Western Digital My Passport: My passport fails initializing

Tue, 09 Oct 2018 05:20:17 -0700

My passport 1TB ran for more than a year under windows 7,8 and actually 8.1, but suddenly stopped. it loads the drivers but doesn't appear in the explorer. when I start the disk management it indicates that the second disk (my passport) must initialize. but it fails.

it appears in the device windows , just doesn't start (or initialize). I even tried the refrigerator trick, nothing

I've also tried several data recover progs, recuva , testdisk, easyus, wondershare WAC, etc, they all fail to see the external drive.

there must be a program that can go through , any ideas?

thanks, Jim

⟐ Answer accepted October 09, 2018 at 5:20 MST

Western Digital My Passport: Repair my external hard drive?

Thu, 12 Mar 2026 04:03:40 -0700

I accidently dropped my hard drive and now it just makes a screeching sound and is not recognized by CPU. Can the data be recovered?

⟐ Answered March 12, 2026 at 4:03 MST

Western Digital My Passport: Why is my password not working only flashing the light

Thu, 04 Aug 2022 05:14:45 -0700

my password not working only flashing the light why

my id is SAADBAIG267@GMAIL.COM

FB NAME :SAADBAIG

⟐ Commented August 04, 2022 at 5:14 MST

Western Digital My Passport: How do I get data off?

Thu, 09 Apr 2026 04:36:22 -0700

The drive shows up on my computer, I can access it, but when I try to pull it off it goes EXTREMELY slow and I get an error. I need help.

⟐ Answered April 09, 2026 at 4:36 MST

Western Digital My Passport: My USB doesn't work?

Thu, 06 Mar 2025 01:46:26 -0700

My USB MyPassport 2TB stopped working when I plugged it in the computer.

⟐ Commented March 06, 2025 at 1:46 MST

Western Digital My Passport: My usb port got broken

Mon, 04 Nov 2024 02:49:55 -0700

I have a WD my passport, where the usb port is broken and i asked in service centre, everyone said nothin can be done. it has to be throwed and my very important files are there in it. pls help me out guys.

⟐ Commented November 04, 2024 at 2:49 MST

Western Digital My Passport: Why my device is very slow and beeb while working?

Fri, 13 Sep 2019 05:16:11 -0700

My device has been stop working then it works but it becomes very slow, I cant explore r copy any thing from it and there is a strange sound like beebing wile working ?????

⟐ Answered September 13, 2019 at 5:16 MST

Western Digital My Passport: How to fix my corrupt Passport external HDD

Sat, 07 Jan 2017 07:20:28 -0700

I believe my passport was unplugged from my Windows computer without going thru the proper logging off procedures so now I cannot access my data. My computer will hang up at times. Other times i will be able to see the drive and the main folders that are on the external drive but I cannot access. What can I do to get my data back?

⟐ Answer accepted January 07, 2017 at 7:20 MST

Western Digital My Passport: problems with partition map

Mon, 11 Jun 2018 03:35:13 -0700

My passport for mac shows up. The folders show up. Nothing shows up inside them. Drive info says the data is there. When I try to verify or repair I get the following message:

Verifying partition map ...

Problems were found with partition map which might prevent booting.

Error Some information unavailable during an internal lookup

Verifying and Repairing...

Problems were encountered during repair of the partition map

Error Some information unavailable during an internal lookup

⟐ Answered June 11, 2018 at 3:35 MST

Western Digital My Passport: WD my passport doesn't work. I/O error?

Wed, 06 May 2015 03:48:10 -0700

Hi,

I have a WD My Passport 1 TB. It was working fine. It was connected to USB3 port in the PC when a friend reset the machine because, according to him, the OS was blocked. After that the My Passport don't work. The OS load it after long time loading in disk managment console of windows. I don't explore the files because the system tell that I have to format the disk, and when I proceed to format the tool warning me about error.

I was try some recovery and repair hdd tools, but even the best of them tell me, after long time, that the disk have I/O error. I'll try update the firmware too, but I'm behind a proxy and the utility that brings wd's support site don't work behind proxy. I appreciate any idea that can help me. I lost pretty info on my disk.

Thanks in advance.

⟐ Commented May 06, 2015 at 3:48 MST

Western Digital My Passport: Any tool to repair my WD My Passport

Sun, 29 Jun 2025 21:34:33 -0700

My device led light comes on but my Mac doesn't recognize the drive. Is there any tool to repair my external 1TB WD My Passport hard drive?

⟐ Commented June 29, 2025 at 21:34 MST

Western Digital My Passport: Passport diagnostic report "Windows has found errors on this drive"

Sat, 20 Jan 2018 21:48:26 -0700

Worked perfectly last night. Has not been touched, moved, etc. since it was added. Now I see folders as they should be but each one claims to be empty when I try to open it. The drive is rated at 4TB and it currently has 3.1TB of data on it. I thought this was my most secure drive. I must find a way to save this data.

I bought it through Amazon. It should be a legit device. It's only a couple of months old.

⟐ Commented January 20, 2018 at 21:48 MST

Western Digital My Passport: Why does my E:Drive have a blue question mark?

Mon, 03 Jan 2022 16:21:14 -0700

Whether the hard drive is plugged in or not, the E:Drive has a blue question mark and does not open in a new window. This is where I usually access the hard drive. The hard drive itself seems to be running as I can feel movement inside and the light is on and not blinking. This hard drive is not even a year old.

Windows 10 Pro, on PC.

⟐ Commented January 03, 2022 at 16:21 MST

Western Digital My Passport: When I connect my passport it takes long time to show up

Mon, 08 Mar 2021 20:30:04 -0700

When i connect my passport to my computer it takes long time to show up but when it does it will ask me for my password when i enter my password it say's i can now access my files but at this point i am unable to open the drive. is there anyway I can recover my data?

⟐ Commented March 08, 2021 at 20:30 MST

Western Digital My Passport: I can't unlock my WD Drive

Mon, 10 Jun 2019 16:30:40 -0700

When I open my WD Drive Unlock application, it gives me an error. “Unknown Security State: ff”. How do I fix it? It has all my backup in it and I don’t want to lose them.

⟐ Commented June 10, 2019 at 16:30 MST

Western Digital My Passport: I need a repair suggestion.

Sat, 30 Mar 2019 02:15:34 -0700

Hello,

I have a WD My Passport usb 3.0 1tb External hard drive which is making clicking sound and not working. I got a huge estimate for data recovery from some providers which I can't afford. Hence I am planning to do it on my own. I came to know that the head assembly is damaged and need to be replaced. Can you suggest me where can I buy the new assembly?

I haven't opened the drive yet and waiting to confirm if I can get the parts. My hard drive's product number is WDBACX0010BBK-01.

⟐ Commented March 30, 2019 at 2:15 MST

Western Digital My Passport: My passport is not showing up in mac

Sat, 17 Feb 2018 20:58:46 -0700

it is lighting up but clicking

⟐ Commented February 17, 2018 at 20:58 MST

Western Digital My Passport: Why cant I Reformat my passport ultra 2TB?

Sun, 16 Dec 2018 04:23:22 -0700

My passport ultra 2TB hard drive is inaccessible and I am unable to reformat. when in "Disk Management" it shows up as RAW format. I am unable to reformat it to NTFS. Disk Management says reformat failed every time.

⟐ Answered December 16, 2018 at 4:23 MST

Western Digital My Passport: please help me get my WD Hard Drive fixed!

Sat, 28 Aug 2021 09:53:48 -0700

I have a custom built WD 50mb External HD that I bought realistically 6-8 years ago. When I plug it into my Macbooks USB Port I make a sound sorta like the sound an Aboriginal Toaster makes when it’s finished toasting a fresh slice of Banik.

Then once the HD’s connected, the light turns on the HD device and the HD makes 5 buzzing/beeping sounds but won’t show up in my Finder or Disk Utility. I have followed a 12 step program to help me cope with my drinking problem along with multiple steps from youtube tutorials and nothing seems to work. I really love drinking but it will never be the same until I retrieve the files from my 50mb External HD.

Please note that I only have 2 files on my HD that use about 20.2 mb of space but both files are my favourite songs that I like listening to while I drink myself into a raging black out during lunch time.

If any of you have ever heard the song Say My Name by Destiny’s Child & Lean Back by Fat Joe & Lil Jon..

That should explain enough about what I am going thru so I beg you all, please help me get my WD Hard Drive fixed!

Product # WD8P6A0020BBK-OA

Sincerely,

Ja Rule

⟐ Answered August 28, 2021 at 9:53 MST