⟐ Commented October 21, 2023 at 6:41 MST

In my tiny community, I'm known for fixing iPhones and iPads. The other day I got a very interesting iPad 2 (iOS 7.1) which has been totally disabled with wrong passcode tries. The owner swears she always entered the right passcode and it didn't unlock.

She even tried so long that now the iPad only says: "iPad is disabled. Connect to iTunes." When you connect the iPad to iTunes, it says it's locked with a passcode. Really? Who would've thought. :)

I even went to her place to connect the iPad to her computer because I naively thought the iTunes there will definitely say I should enter the passcode. Well it didn't. She of course doesn't want to lose all the data, because she obviously didn't back up this iPad in a very long time.

I'm playing with the idea of opening the iPad and disconnecting the battery. Do you guys have any experience with that? When I reconnect the battery and turn the iPad on, will it offer me a chance to enter the passcode?

All constructive opinions and questions welcome! :)

⟐ Answered August 12, 2025 at 0:51 MST

⟐ Commented February 15, 2025 at 9:43 MST

⟐ Commented October 21, 2024 at 6:43 MST

⟐ Commented March 20, 2023 at 8:36 MST

⟐ Commented March 08, 2026 at 12:10 MST

What you need: kapton tape - i used this:

http://www.amazon.com/Mil-Kapton-Tape-Po...

1/4" is a good thickness, you might want to try something a tiny bit thinner - 1/8 would be ideal

Tape around the digitizer "wires"? on the edge. For some reason, there are grounding issues with some digitizers. I dont know if its because they dont go through the same quality control as apple parts, and the warping of the glass may be at fault, or what. Whats even more strange is some digitzers do it, some dont. (leading me to believe they may be touching the frame where they are not supposed to). Some have suggested the cables were pinched, but i had purposely pinched the cables and it didnt cause the issues, it just made the glass pop up and not seat correctly. I have included a pic for reference. Pass it along.

sorry for the crap pics but you get the idea. I will tape all of my digitizers from here out.

edit - all these thank yous and no upvotes? like con said below, tough crowd

⟐ Commented August 16, 2021 at 22:10 MST

The sound on my iPad all of a sudden stopped working. The sound works fine with headphones in and I can change the volume, but when I unplug the headphones I get absolutely no sound from the speaker, and I can't even change the volume.

I originally thought this must have been a software issue so I went through all the settings, checked mute etc.

After that, I tried a reset using the power and home button, and I even restored to factory settings.

I then changed the speaker with a new one, still no luck.

I have now changed the headphone jack as I thought this may have been interfering, but there is still no sound.

Any help would be very much appreciated!!!

Thanks,

Michael

⟐ Commented March 07, 2026 at 2:15 MST

⟐ Commented February 23, 2026 at 1:46 MST

So, I have an ipad mini. I've had it for six months and it was working fine twelve hours ago. I fell asleep, and when I woke up and tried to turn it on, it didn't. It was plugged in all night because it was on 4% the last time I saw it was working.

I tried replugging it, it didn't work.

I tried using the iphone 5 cord, it didn't work.

I tried pressing the home button and the power button simutaneously, it was still unresponsive.

I tried plugging it into my computer and trying to restore it.. but there's another problem. It won't sync to my computer, so itunes isn't able to read it at all.

Yes, I tried reinstalling itunes and it still remained unresponsive.

Any idea how it can be fixed? If at all?

Thanks,

Shiori

⟐ Commented August 04, 2023 at 13:52 MST

⟐ Commented September 30, 2021 at 15:46 MST

⟐ Commented March 27, 2025 at 17:41 MST

Thanks everyone.

Gotta love teens on the internet. Shoot me now.

Maria

⟐ Commented February 06, 2026 at 11:07 MST

⟐ Commented June 05, 2020 at 23:55 MST

⟐ Answer deleted March 24, 2021 at 23:51 MST

⟐ Answered March 20, 2024 at 1:22 MST

I can return to home just like pressing the home button by swipe with 5 fingers.

During unresponsive I cannot

- tap with 1 finger.

- swipe left and right with 1 finger.

- swipe with 2 finger

- zoom in zoom out with 2 finger.

I haven't made any update since I got it from Apple. iOS 10.2

At first I I tried to tap and it doesn't respond but keep tapping it sometimes works. Not so often but I dislike it when it occurs during gaming. Leave it rest awhile and it just back online as it used to be about a couple minutes.

So I made another test by using apple pencil when touchscreen is unresponsive and it works apple pencil works like normal.

I am never drop the iPad, nor crash it against something let say I am taking care of it like a little chid.

Now I see where the problem came from. I leave the Apple Pencil battery to runs out completely. Now touchscreen is solved but when I plugged the Apple Pencil back just within a first 3 seconds I having a same issue again.

After iOS 12 the problem still there even it’s a bit less but it seems to occur from some kind of angle and rotation. Shaking iPad Pro a few times seems to be the best way to fix the issue temporary. I have to shake it a lot when I am playing in bed.

I think one of the problem that I believe in… Must be the iPad fault itself (bending). I mean the material that made or construct the iPad Pro is as thin as iPad mini so it is easily to bend.

I am noticed this problem because I am once visit the shop and staff put my iPad pro 12.9 on the table and told me that very very slightly of iPad pro is bend. I think because this bend causing touchscreen sensitivity to not working properly in some certain angle, especially in landscape mode. However I am still having problem in portrait mode also when playing Clash Royale. There are some kind of hardware system or piece that determine what angle of iPad pro is and rotate the screen for. So while this problem occur I am also seeing my iPad Pro doesn’t rotate when tilt to either from Landscape to Portrait or Portrait to landscape. Shaking like !&&* is one of the best calibration but only works in a short period of time.

When playing while on bed that iPad Pro is facing down to me, also making iPad sensitivity nearly stop working.

I wish I am still have a video that I took. You all should try by changing background to apple logo. While problem occurs or screen is freezing or sensitivity is bad, You will see Apple logo background is shaking like !&&*.

Background must be set to Dynamic to see how it works.

Sensitivity is bad while playing or typing, there will be some spot or whole touchscreen stop working in very short time but can come and go many times during a few seconds period.

Screen freezing will take a lot longer and whole iPad touchscreen is not working.

Both can be temporary fixed by Shaking real hard (make sure you are holding iPad firmly so it won’t fly out)

I don’t have time to get a replacement but right now All I know is iPad Pro seems to choose the time of error by it’s own. Problem always occur at night while I’m in bed. Some kind of angle or iPad orientation?

Never have this problem while working. Could be an iPad orientation that cause this problem? or because of night shift?

Something weird in my iPad Pro.

I am no longer have this problem while using before 5 PM… But problem seems to start at 8 PM and more…

Anyone have this problem of shaking iPad logo. I did a clean install already so it doesn’t have so many apps like in this video but shaking still be but less occurs. This problem doesn’t occur every time when touchscreen stop working but touchscreen 100% not working when this thing occurs.

I am noticing this because I did set my background as dynamic and only apple logo and by this I can see when problem occurs.

https://www.youtube.com/watch?v=4a-kgAZv...

Buy a new one is best solution for now. Today i went to Apple care and staff cannot diagnosed my iPad problem but simply replied. It’s normal for any iPad under heavy usages for many years. They do not have repair policy here but instead return and giving me a new (with a %#*@ price)

I might wait for a new iPad to come and see who will sell their iPad in very good price and condition..

or grab a new iPad instead

Ok now to the last update. I found out this problem also caused in iPad Pro 3rd Gen or to say both iPad 11 and 12.9 iPad Pro 2018 also have a sensitivity issue. After talking to Apple they already addressed the issue as Static electricity which will cause to some people. While iPad seems not working to me but it is still working with Apple pencil , Rubber tip pencil also working normally. Some of my family member can use while it doesn’t respond to my finger Because something has to be with electrical discharge and static electricity in your body and finger.

Because iPad Pro has a magnet inside while other iPads doesn’t.

Right now nothing we can do until Apple solve it.

Another thing, if you having this problem Go grab the Apple keyboard case it seems to solved this problem perfectly. Many of my friends in facebook group say the same thing that problem disappeared when attached to Apple smart keyboard (only works with Apple keyboard, not Magic or any bluetooth keyboard)

My lastest information after I heard so many members in iPad Pro facebook group telling me that Apple smart keyboard folio can fix this issue so I did tried something different. Because I owned a Gen 1 12.9 iPad Pro so I cannot find old folio in Apple store, I got plastic case with magnetic cover from AliExpress instead and yes, now I can play this iPad Pro in any direction, Any angle, no more shaking background, no more unresponsive touchscreen. All gone. Just like a new one. So what people said about this must be true and because the display product in Apple store also come with Folio thats’s why we never see the display product having this problem. I believe the magnetic case discharge the static electric from the screen or from magnetic beneath the screen. I am also use a same old temped glass on iPad Pro 3 years ago so now that the glass is not the main issue.

For 3rd Gen iPad Pro, You still have to pick the Glass film wisely as some of them may causing face ID to not working properly and some causing the touchscreen have less sensitivity.

iPad Pro gen 3 seems to work perfectly without any protective case and film or glass. Not the way we intend to use but as I keep watching people using them without any of these, They don’t have a problems (Some still but very low)

Guys and Girls. If you have an old iPad Pro that already out of warranty. try to lower the battery and remove all the case and protective screen cover if possible. Visit Apple and asking for battery repair. Since Apple don’t have battery repair like iPhone they will give you a new one with a lot less cost. For Apple in my country will cost around 100 US$ for a new one. Just hope that your iPad won’t show any problems to their technician and perhaps you will have a chance for a new one with low price. I gave it to Apple and never mentioned even a single problem. They doesn’t seems to noticed too.

Now I gotta say after a bit long wait, a few Apple care attempts for battery replacement and testing. I got a wonderful iPad Pro (New one). I did use my iPad Pro in insanely to drain the battery life down to 78% and I did talked to Apple for a battery replacement because they don’t have the same policy as the iPhone so they gave me a new one with a cost of 135 dollars to be exact for the same color and same capacity. Their policy doesn’t allow me to choose other color. I know that if they ran out of iPad Pro gen 1 2015 They will gave me iPad pro Gen 2 for me instead. After got the iPad Pro I am just simply plug in the Apple pencil directly, in front of Apple Care staff. No problem until now, no issue after all. BTW as a new iPad goes. I am now only using plastic/leather case and no any kind of screen protection because even I have very few scratches, when it’s time for the battery replacement they will give a new one anyway. The old one even have a scratch by accidentally once on the edge and Apple care doesn’t even mention about it.

Now now with a new iPad Pro 2015 from the battery replacement program which Apple gave me a new one since then until now. Nothing bad happened to my iPad, No problem with touchscreen at all. It does upgrade from iOS 12 to iOS 13 and everything looks pretty good. I can’t say what exactly causes a problem with my first iPad Pro though but I can now rest and no longer frustrated with my new iPad Pro. Thank you Apple for this new one.

After several months maybe almost a year. I can’t remembered but the updates that I made in my post keep me noticed for how long I have been using a new iPad that I got from battery replacement. Right now the new one have been working for me for very long and have no issue or any kind of issues like the first one did after 10 months of frustration using it. (Entered the program 26 Nov 2019) Now this replacement iPad still good and working like a charm but battery is now below 73% health and soon enough maybe good for another application of battery replacement again. I might try again next year. Wish me luck though that the 3rd iPad will have no problem.

⟐ Commented January 14, 2026 at 5:23 MST

Any help?

⟐ Commented July 06, 2019 at 16:19 MST

⟐ Commented November 29, 2024 at 5:30 MST

See image, it is showing the charging symbol, but not charging... What is going on?

⟐ Commented February 08, 2023 at 19:29 MST