How to Use Troubleshooting Mode on a Whirlpool Top Load Washing Machine

Free shipping on orders over €65*

Introduction

Diagnostic mode on many Whirlpool-style top-load washers can show saved error codes and help you narrow down what part of the washer needs attention. This procedure applies to Whirlpool-branded top-load machines with the oval-style interface and compatible brands including Maytag, Amana, Admiral, Roper, and older Kenmore models, but it doesn’t apply to GE washers with a similar-looking display.

Step 1 Confirm compatibility and follow safety basics

Use this procedure only on Whirlpool-style top-load washers with an oval-style control interface, including Whirlpool, Maytag, Amana, Admiral, Roper, and older Kenmore models.
Don’t use this procedure on GE washers, which use a different diagnostic system.
Caution: Keep hands, loose clothing, and hair away from the tub and moving parts if you run any diagnostic test cycles.

Step 2 Reset the control and prepare the washer

Make sure the washer is plugged in.
Make sure no cycles or modes are selected.
Rotate the knob counterclockwise 360 degrees to reset the washer.

Step 3 Enter diagnostic mode on Whirlpool and Maytag versions

Rotate the knob to the right three clicks.
Rotate the knob to the left one click.
Rotate the knob to the right one click.

Step 4 Enter diagnostic mode on Admiral and Amana versions

Rotate the knob to the left one click.
Rotate the knob to the right three clicks.
Rotate the knob to the left one click.
Rotate the knob to the right one click.

Step 5 Confirm diagnostic mode and adjust your timing

Watch for the diagnostic and troubleshooting lights to turn on to confirm the washer accepted the sequence.
Repeat the sequence if it doesn’t work, since some washers need faster dial turns and others need about half a second between clicks.

Step 6 Display the saved error codes

Rotate the knob to the right until the panel indicates cycle complete.
Briefly tap the start button to enter the error code display.
Rotate the knob clockwise to begin stepping through the saved codes.
Note: Rotating clockwise one more time to the final spin position enters a diagnostic mode that runs the washer through different components.

Step 7 Understand how the code system works

Read each error as two parts, an F code followed by an E code.
Treat the fill indicator light as the letter indicator, since a green fill light means the letter F.
Add together the values indicated by the illuminated number lights to get the number portion of the code.
If the fill light is not illuminated, the letter is E, and you add the illuminated number lights again to get the E number.
Combine the two parts, always starting with the F code, to form the full error code.

Step 8 Use the code to choose what to inspect

Use the full code as a guide to what to investigate, but don’t assume it guarantees a perfect diagnosis.
Example: An F7E5 code indicates a shift mode failure or something related to the shifter itself.

Step 9 Clear saved codes and reset the error history

Step through the displayed codes until you return to the diagnostic screen with five flashing buttons.
Press and hold the start button for a few seconds to delete all saved error codes.
Run the washer again if you’re chasing a persistent issue, since new codes can populate after the problem happens again.

Conclusion

If you can’t enter diagnostic mode, repeat the dial sequence and adjust the speed between clicks. Use the F-and-E code format to interpret what the washer is reporting, then clear the saved codes and recheck after the issue repeats to confirm whether the same code returns.