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Causes
If Razer Synapse crashes, fails to recognize the device, does not save settings, causes high CPU usage, freezes, or has trouble syncing with the internet, the software may need an update.
- Open Razer Synapse and right-click on the Razer Central icon.
- Select “CHECK FOR UPDATES.”
- If an update is available, click “UPDATE” to install it.
If the keyboard does not respond, is missing from Device Manager, or displays an error message despite being connected, the connection may not be properly established.
- Connect the keyboard directly to the computer without using a USB hub, extender, or KVM switch.
- If already connected directly, try a different USB port.
If the keyboard connection is unstable, an incompatible, faulty, or underpowered USB port may be the cause.
- Verify that the USB port meets the product’s power and compatibility requirements, as some keyboards require at least USB 3.0.
- For keyboards with two USB connectors, ensure both are plugged in correctly.
- On desktop computers, use the USB ports located at the back of the system unit for better power stability.
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