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Causes
Swapping to a known-good USB-C data cable can restore the connection. Wiggle-sensitive behavior strongly suggests an internal cable break near the strain relief.
- Try a different USB-C data cable.
- Test multiple USB ports on the computer.
- If wiggling the plug causes disconnects, replace the cable.
Lint or wear on the USB port can prevent a firm connection.
- Inspect the mouse’s USB-C receptacle.
- Gently remove lint with a wooden/plastic pick. Do not bend the port pins.
- If the port feels loose or only holds certain cables, the port may need board-level repair or replacement.
- To replace the USB port, follow our guide here.
Razer DeathAdder V3 Pro USB-C Port Replacement
- 15 - 30 minutesModerate
Connection issues have been addressed in firmware updates. Some users fix disconnect loops by fully reinstalling the Razer software and updating firmware.
- Update the mouse using the official firmware updater (USB connected).
In Synapse, “Check for Updates.” If problems persist, uninstall all Razer software, reboot, then reinstall Synapse and reapply updates.
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